Help and Support

Welcome to the Help & Support Forum

  • Welcome to the machealth.ca portal help & support forum. Do you have a question or comment? Are you experiencing technical difficulties with one of the features of the site? Don't be shy! Post to our moderated Help & Support forum for just the answer you are looking for. Your questions will help us to continue to improve the learning experience on the machealth portal and provide valuable information for other machealth members just like you. You may also want to try checking out our support wiki for frequently asked questions about the site. 

  • Hi,

    I'm unable to access the CCB hearing preparation examples at machealth.ca/.../as-overview.aspx. The error message reads: Sorry, but you don't have access to this area of the site.

    Some machealth programs and forums are more private than others. You may need to log in to view what you were looking for, or you may not be a member of a more private program. And, of course, membership has its privileges.

    Please log in and try again, or contact support if you feel you should be able to access this area of the site. You may need to 'join' a program or request membership if it is a private program.

    Thanks for your help!

  • Hi Angela,

    Thank you for your interest in the CCB program and I'm sorry you have encountered an issue accessing the program.

    The CCB program is open to all and does not require special permission to view it. The link that you provided is not complete. Did you have the program bookmarked? I would recommend refreshing your browser and accessing it from the program menu by clicking on the "Programs" in the main menu and selecting the program from the list.

    If this does not solve the problem, can you tell me what browser (including the version number) you were using to access the program and if you are using a Mac or PC? Have you viewed the program previously?

    Thank you again for your interest and your patience.