starting courses

Hi there,

I was  trying to start the course on Extreme Heat and Fertility.

However, when I click the start course button, it brings me to a webpage with no content.

Are the courses only available for specific times?

Michelle

Michelle Suarly

• Mar 17, 2015 1:07 PM
• Cancel

15 Replies

• Jodie Bousfield

  

  • Mar 17, 2015 1:12 PM

  Hi Michelle,

  You should be all set now. Your account was created back in 2012 before we required certain information to be completed upon registration. As a result sometimes this error will pop up when you try to start a course. I've fixed your account so you should not have this problem again. I apologize for the inconvenience.

  Kind Regards,

  • Cancel
• Michelle Suarly

  

  • Mar 17, 2015 1:13 PM

  In reply to Jodie Bousfield:

  Thanks Jodie!

  That was fast. I really appreciate your help :)

  • Cancel
• Barry Smith

  

  • Mar 25, 2015 2:33 PM

  In reply to Jodie Bousfield:

  Hi,
  
  I am having the same problem. Can you fix my account as well?
  
  Thanks,
  Barry

  • Cancel
• Jodie Bousfield

  

  • Mar 25, 2015 2:47 PM

  In reply to Barry Smith:

  Hi Barry,
  
  You should be all set as well.

  • Cancel
• Shawn Botterill

  

  • Apr 29, 2015 11:04 AM

  In reply to Jodie Bousfield:

  I am also having this same problem... would someone be able to fix my account?

  • Cancel
• Jodie Bousfield

  

  • Apr 29, 2015 12:01 PM

  In reply to Shawn Botterill:

  Hi Shawn,
  Your account looks fine. I think this is a different issue. I will look into it and get back to you when it is resolved. Thank you for your patience!

  • Cancel
• Jodie Bousfield

  

  • Apr 29, 2015 12:20 PM

  In reply to Jodie Bousfield:

  Hi Shawn Botterill
  
  The problem has been resolved. It may take up to a few hours for you to see the results of the fix but it will be available shortly.
  
  Thank you for bringing this to our attention and again for your patience.

  • Cancel
• Shawn Botterill

  

  • Apr 29, 2015 12:25 PM

  In reply to Jodie Bousfield:

  thanks so much for your help!

  • Cancel
• Jacquie Poitras

  

  • Jun 3, 2016 2:48 PM

  I am also having this problem. Could you help me, please? The modules look great and I would love to get started.

  • Cancel
• Jodie Bousfield

  

  • Jun 3, 2016 2:54 PM

  In reply to Jacquie Poitras:

  Hi Jacquie Poitras
  
  Your account settings look fine. Is it the Extreme Heat Events course you are trying to take or a different course? What device/browser are you using?
  
  Thanks for your patience.

  • Cancel
• Peter Cahill

  

  • Jun 8, 2019 1:36 PM

  I am having a similar program. I am attempting to register for a course and get this message upon doing so "Registering for course...
  An error occurred"
  
  I have attempted to edit my profile to fix the problem with no success. I am using Firefox Quantum 67.0. Thank you for any help!
  
  Peter Cahill

  • Cancel
• Jodie Bousfield

  

  • Jun 10, 2019 9:28 AM

  In reply to Peter Cahill:

  Hi Peter,
  
  Are you still having trouble? It looks like everything is working now with your account. Let me know and I will help you troubleshoot.
  
  Thanks!

  • Cancel
• brian cameron

  

  • Sep 20, 2019 2:19 PM

  In reply to Jodie Bousfield:

  Hi Jodie,
  I am also getting a blank screen trying to start a course.
  Brian Cameron
  cameronb@mcmaster.ca
  thanks!

  • Cancel
• Jodie Bousfield

  

  • Sep 20, 2019 2:21 PM

  In reply to brian cameron:

  Hi Brian,
  
  Thanks for your message. I will be in touch shortly.
  
  Thanks for your patience!

  • Cancel
• Uganda Participant

  

  • Sep 21, 2019 12:29 PM

  Help, I am having this problem too

  • Cancel