Dr. Nick Kates, (professor and chair of the department of psychiatry & behavioural neurosciences, McMaster University) discusses compassionate person and family-centred care as transformative for patient experience and systems. A transformative message!

Work together to understand what’s going on with them and advocate for them. Get a good history and look for physical problems. “Amazing people… A joy to treat.”

Psychiatrist, Dr. Elspeth Bradley, provides a summary of how to H.E.L.P. when faced with people engaging in behaviours that indicate distress. She has written about and taught this H.E.L.P. approach widely, and we are grateful that she shares her insights in this forum. She has also worked with SpotLight drama and friends in the development of the Curriculum of Caring music video, "H.E.L.P." Check it out in the music video section! Dr Bradley referred to the Journal on Developmental Disabilities article 'Mental Health and Autism: Promoting Autism FaVourable Environments (PAVE).' It can be found online in the Journal on Developmental Disabilities (2013).